How was the Transport Industry 20 Years Ago?

Say, you were a business executive 20 years ago and you received a call on your desk phone (mobile phones were not there, so it is obvious). A potential client asked you to meet in an hour. And her location from your office is about miles. If you take the metro, it might take you more time, so you looked forward and called a trusted taxi service and to your bad luck, they hung you up for ten minutes and more. So you reach the client’s office half an hour late creating a petty impression on the first meet. But you adjusted, remember!

Coming to the bus services, those fare charts seems to turn grim, as hardly a conductor referred to it while asking you for the fare. If you looked into it, a baffle starts and you get stuck and delayed due to an undue conversation, agreed? However, you continued to ride on the bus. I think most of you can relate the situation.

Logistic services today and 20 years ago, we will find that both are completely different. Today it is the customers who decide on the delivery time, earlier, the logistic companies were the decision makers. For example, 20 years ago a Movers and Packers used to get things delivered, just 5 to 6 hours later than your committed time. But you kept on adjusting.

Fast forwarding the transport scenario to today. Hailing a cab service over the desk phone is next to impossible. At least, they promised to arrive ten minutes later in the early days, now it is almost unable to book one. Let us discuss the issues that traditional as well as transport industry of today, made the business opt for taxi app development.

1. The Daily Refusal is So Irritating

Showing your thumb for a hitch and what does the cab driver do? “Shows you the palm just like your irritating ex!” Isn’t it a common situation that you faced almost every day when you are in a hurry to reach a place or an office to meet a client? Getting lifts and being on time was a dead risky situation. Refusals were a common thing and that made a customer shout for a better solution.

With taxi app development, things took a U-turn. Refusals are no longer an issue. Since you can get hold of an app like Uber, book a cab which drives to your direction and kept things simple.

2. Delays Despite No Traffic

Remember the day, when you got delayed to reach the office on time for an important meeting with an angel investor who was likely going to fund your startup? All because of the taxi that delayed despite no traffic on roads. Clearly, they disconnect with the passengers and that is the biggest cause of dissatisfaction and making the industry see it’s doomsday!

These things have been sorted with the help of apps like Uber, which has reduced the dissatisfaction of customers to a great extent.

3. The ‘Never Satisfied’ Customers

Dissatisfied customers are a community of people who are hardly satisfied. No matter how smooth service you provide they will be always complaining. Say a logistics supply chain, who have to deliver the goods on time but also have to follow the policies for big trucks running within the big cities. Despite knowing the truth irate customers are never flexible and want a delivery on time. And they won’t be booking the service a day earlier to make the logistics keep up their repute.

However, to look into all the issues, mobile apps are becoming a boon for the logistics industry. Do you want to know how mobile apps made things fall in places?

4. Drivers Who Are Just Like Zombies

The drivers at times keep themselves totally disconnected from the passengers. For example, the bus drivers who never communicate with the passengers about the right fare or the right stoppage. Thus, miscommunication occurs with a spur. How are you going to take up journeys or move your goods to a particular destination if your ‘driver’ does not respond or communicate properly?

With taxi app development, tables have turned and non-communicative drivers is no longer an issue. You get reviewing systems to mark your drivers and help the ridesharing company know about how a driver is at customer reception.

That was the scenario 20 years back, but in this ebook, we are taking a leap 20 years after. What we see today is different, and the things which are different is explored in this ebook. It will help you to know how fast the transport industry landscape is changing.

Swarnendu De, Innofied

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